Skills & Competencies for Account Manager V

Account Manager V job profile

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JOB SUMMARY for Account Manager V

Develops relationships with the largest and most complex clients to increase revenue.

JOB RESPONSIBILITIES for Account Manager V

Typically works with national accounts and other strategically important clients. Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Drives retention and growth among the most valuable customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals.

Account Manager V SALARY RANGE

BASE 50%
$158,185
TOTAL 50%
$188,423
Job Level
P05
Job Code
SM15000307
Education/Degree
Bachelor's Degree
Reports To
Manager

Account Manager V Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Account Manager V skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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11 general skills or competencies (Job family competencies) for Account Manager V

1 Job Family Competencies – Customer Satisfaction
Proficiency Level -5
Skill definition-Collecting, analyzing, and measuring satisfaction levels of customers to improve our business's service and products.
Level 1 Behaviors
(General Familiarity)
Explains the importance of customer satisfaction to a business.
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Level 2 Behaviors
(Light Experience)
Identifies and reports issues promptly to ensure quick resolution and customer satisfaction.
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Level 3 Behaviors
(Moderate Experience)
Negotiates issues directly with the customer to maximize customer satisfaction.
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Level 4 Behaviors
(Extensive Experience)
Recommends plans to enhance the current process in increasing customer satisfaction efficiencies.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to align our core values with customer service goals.
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2 Job Family Competencies – Account Management
Proficiency Level -5
Skill definition-Nurturing a company’s client relationships by providing them with service and support.
Level 1 Behaviors
(General Familiarity)
Lists the account management methodologies.
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Level 2 Behaviors
(Light Experience)
Supports the account management team to assist with various sales activities.
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Level 3 Behaviors
(Moderate Experience)
Provides after-sales support to maximize customer loyalty and retention within the accounts.
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Level 4 Behaviors
(Extensive Experience)
Oversees the day-to-day account management activities to work closely with other functional departments.
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Level 5 Behaviors
(Mastery)
Leads process improvement initiatives to enhance the operational efficiency of strategic account management.
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3 Account Manager V - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager V
Proficiency Level - 4
5 Competency for - Account Manager V
Proficiency Level - 5

13 soft skills or competencies (core competencies) for Account Manager V

1 Core Competencies – Products And Services
Proficiency Level -4
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2 Core Competencies – Performance Management
Proficiency Level -5
Skill definition-The process of creating and maintaining an environment that enables employees to perform to the best of their abilities.
Level 1 Behaviors
(General Familiarity)
Lists the performance management tools currently in use.
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Level 2 Behaviors
(Light Experience)
Plans with team members about the performance goals that need to be achieved.
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Level 3 Behaviors
(Moderate Experience)
Recognizes high-performing employees by sharing achievements publicly through emails, meetings, or other means.
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Level 4 Behaviors
(Extensive Experience)
Mentors inexperienced managers when implementing performance management procedures.
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Level 5 Behaviors
(Mastery)
Evaluates new approaches or new perspectives on performance management in the industry.
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3 Account Manager V - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Account Manager V
Proficiency Level - 4
5 Competency for - Account Manager V
Proficiency Level - 5

Summary of Account Manager V skills and competencies

There are 0 hard skills for Account Manager V.
11 general skills for Account Manager V, Customer Satisfaction, Account Management, Business Development, etc.
13 soft skills for Account Manager V, Products And Services, Performance Management, Motivating Others, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Account Manager V, he or she needs to be skilled in Products And Services, be an expert in Performance Management, and be an expert in Motivating Others.

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